Brookside Dental, Bellevue, WA, has earned the coveted Angie’s List Super Service Award for 2012. This honor is awarded annually to approximately 5 percent of all the businesses that are listed and rated on Angie’s List which have achieved and maintained a superior service rating for the previous year. This 2012 Angie’s List Award reflects the consistently high level of customer service given at Brookside Dental during the past year. Dr Cynthia Pauley and Dr Brian Cave, dentists at Brookside Dental, are pleased to accept this prestigious award on behalf of the entire staff for their outstanding contribution toward patient care.

“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that Brookside Dental earned this recognition speaks volumes about its dedication to providing great service to its customers.”

Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of customer reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines. Brookside Dental in Bellevue, WA, received overall ratings of “A” from all of the patient reviews that were posted at Angie’s List in 2012. Some of these reviews by patients are listed at the end of this article and all reviews are available for viewing at

Service company ratings are updated daily on Angie’s List. Companies are graded in various areas including price, professionalism, punctuality, office environment and staff friendliness. Members can find the 2012 Super Service Award logo displayed next to company name in search results on

Bellevue Cosmetic Dentists, Dr Cynthia Pauley and Dr Brian Cave, can create beautiful smiles with either a small smile change or a complete smile makeover. Before and after smile photos exhibiting the ultimate beauty changes created with modern dentistry techniques can be seen on their website Smile Gallery with before and after photos of new smiles.


Thirteen reviews with ratings were done by patients in 2012 on Angie’s List. A few of them are shown below. The actual ratings are shown in front of the review followed by the listing date in 2012. Listing reviews are based on the following criteria:

Overall A A
Availability B B
Office Environment A A
Punctuality A A
Staff Friendliness A A
Bedside Manner A A
Communication A A
Effectiveness of Treatment A A
Billing and Administration A A

The “Availability” rating of B was probably affected by the fact that our office is very busy, but we don’t try and crowd multiple patient visits together at the same time. Each dentist and hygeniest sees only one patient at a time. However, emergencies always are seen as soon as possible the same day they call the office.

A 10/20 There service is always very professional and efficient. They are knowledgeable. I appreciate that the front office people are always keen on remembering who we are and reminding us of appointments and to bring things like mouth guards to appointments if needed.

A 8/1/2012 I recommend them. They do dental and cosmetics. They do very thorough cleaning and they just do what is needed. They don’t recommend a bunch of additional things unless I need it and they are good about that. I have been to other dentists that said I need a whole mouth full of fillings but they said I am fine. They are good at recommending what is needed. They are great They are busy. I never had issues with the billing and the administration.

A 4/16/2012 She is very professional and competent. I have been a patient of hers for 7 years.

A 3/15/2012 She is very good at what she does. She is very gentle. Her staff is great. She is very knowledgeable about the latest technology to get to your best smile. She is very gentle, so you never have any pain. She is great.

A 2/15/2012 They are good. The office environment is warm and cozy. I would use them in the future.